Frequently Asked Questions

About the Evergreen Centre

How can I view the current events at the Evergreen Seniors Community Centre on the website?

Visit our News section for information about special events happening with the GWSA, or check the latest edition of the Sentinel newsletter, both available from the home page of this website.

Can I get The Sentinel delivered to my home? Mailed? Download online?

You can have the Sentinel delivered to your address as part of your annual membership fee. Please call the GWSA (519-823-1291) for information on the membership fees. Additional copies of the Sentinel are available at the Front Desk at a cost of $3.00 each + HST.

In addition, The Sentinel can be downloaded here.

Is it possible to rent rooms at the Evergreen Centre for community events?

Yes, the City of Guelph rents out rooms or the auditorium for your group or club meetings or special events. Please visit the Services page for details

Do I have to be a senior to volunteer at the Evergreen Seniors Community Centre?

No, you do not have to be a senior to volunteer at the Evergreen or the GWSA. If you would like to volunteer with the Evergreen or the GWSA, please contact Becky MacDonald, Coordinator of Volunteer Services regarding your decision to volunteer with the GWSA. 

Member / Non-member Rights or Privileges

What is the IPP ACCESS Card?

The In-person Play ACCESS Card is new for 2021, in response to COVID-19.  It is in addition to the regular GWSA membership card. In order to participate in any in-person activities or events, members require an In-person Play ACCESS card. The card is provided only to those who sign the GWSA COVID-19 Liability Waiver and submit Proof of COVID-19 Vaccination (both doses). The GWSA continues to accommodate others through virtual activities or otherwise.

Do I have to be 55 or older to join?

Membership in the GWSA is open to anyone 55 years of age or older or the spouse/partner of a member. We also welcome people under 55 years of age to apply (with approval of Executive Committee) if they have special skills that will contribute to the Activity Groups or Committees. There are many ways to help!

Do I have to be a member of the GWSA to eat in the Evergreen Restaurant?

Anyone can eat in the Evergreen Restaurant. A GWSA membership is not required.

How can I register to volunteer with the GWSA?

To begin the process for volunteering with the GWSA, use the Support Us tab at top to reach the Volunteer section, and complete the registration process under Volunteer Application. Once the registration has been completed and sent, someone will be in touch with you regarding your application. See our Volunteer Page for details.

Can I register for card games/group activities/volunteering online?
  • People wanting to register for any GWSA Activity Groups or courses must use the  RecEnroll process.That can all be done online or through any City of Guelph Recreation desk, including the Evergreen Centre.
  • GWSA membership registrations must be done in person or over the phone. We need to know they have registered, give them a GWSA membership card and a new member package.  Online is not an option for GWSA membership.
  • Visit the Support Us section on how to Volunteer
Can I start my own Activity Group with the GWSA?

We are always looking for interesting new ideas for our seniors association. If you have a great idea and some people to help form a group, you can submit an application form for a new group through our Activities page. Your application will be reviewed by the Program Committee.

Do you have to be a GWSA member to go on trips?

Unless indicated otherwise, members and non-members may go on GWSA travel trips. There is usually a member and a non-member cost to join them. In all cases, the member rate is lower than the non-member rate.

Do you have to be a member of the GWSA to take courses?

Most, if not all courses, quote two rates of participation. There is a member and a non-member cost to join the courses. In all cases, the member rate is lower than the non-member rate.

Services for Seniors

How can I find out what Canadian Federal and Provincial programs and services are available to seniors?

The Government of Canada publishes a document entitled Services for Seniors Guide: A Guide to Government of Canada Services for Seniors and their Families, which contains information on federal programs and services directed to seniors.

A corresponding Provincial Guide to Programs and Services for Seniors is here.

The Province of Ontario has also published Aging with Confidence: Ontario’s Action Plan for Seniors.

You can find links to many other useful government and community services for seniors under the ‘Services’ tab of this website. Check out the ‘External Links’.

Where can I get help with my income tax forms?

The Canada Revenue Agency operates a Community Volunteer Income Tax Program. Call 1-800-959-8281 to find one in your area, or check the web site.

There is also a tax specialist who does personal taxes for a nominal charge at the Evergreen. Enquire at the front desk (519-823-1291) for making an appointment during tax time.

What do I do if I suspect telephone or other fraudulent activities?

Contact the Canadian Anti-Fraud Centre; or call 1-888-495-8501

Where can I upgrade my skills as an older driver?

The Canada Safety Council offers driver refresher training courses called 55 Alive

Are there any programs that offer assistance to seniors who need to make adaptations/renovations to their home?

The Canada Mortgage and Housing Corporation has several financial assistance programs for low-income seniors, such as:


What do I do if I think I have been the victim of age or other discrimination?

Contact the Canadian Human Rights Commission.

How can I get information about my provincial health insurance plan, such as: Does it cover me when I am out of the province? How do I get a health card? Is there a program to help purchase assisting devices? What are the drug benefits, etc?

You can find information on Ontario’s Health Insurance Plan by clicking here.

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