City Recreation Centres: Closed

by | Apr 1, 2021 | External, GWSA News

Effective Saturday, April 3, 2021 all recreation facilities are closed to the public according to Ontario’s COVID-19 response framework: keeping Ontario safe and open. City of Guelph rentals, drop-in or registered fitness classes or programs have been cancelled until May 3, 2021.

Recreation programs (registered or drop-in)

You do not need to withdraw or cancel your registration. 

If you have a credit card number on file with the City of Guelph, you will automatically receive a refund for the classes we have to cancel.

If you don’t have a credit card number on file, you will receive a credit on your account that you can use to pay for future recreation drop-in programs.

For more information about recreation program credits and refunds, please email [email protected] or call 519-837-5699.

Spring 2021 Program Session

If you are currently registered in a Spring 2021 program, these programs will be refunded and prorated until at least May 3, 2021.

We will reassess our situation in 28 days and consider reopening these facilities and restoring as many recreation programs as possible.

Summer 2021 registration will begin on May 12, 2021 and we are hopeful that the program session will begin July 5, 2021.

Recreation Memberships

Recreation participants with a 3 or 12 month fitness or recreation membership will receive an extension equal to the number of days that the recreation facilities are closed. Pre-authorized payments for fitness or recreation memberships have been suspended and will resume once City facilities re-open.

Facility Rentals and Special Events (arenas, pools, sports fields, arena floors)

Rental groups will have their contracts adjusted removing the dates between April 3, 2021 and May 3, 2021 and will receive an updated contract and amendments to reflect these changes.

If you have a credit card number on file with the City of Guelph, you will automatically receive a refund for the rentals that we have to cancel.

If you don’t have a credit card number on file, you will receive a credit on your account that you can use to pay for future rentals or you can request a cheque. For more information on your facility rental, please contact [email protected] or call the facility booking office at 519-837-5678.

City of Guelph Recreation Services
T 519-837-5699
[email protected]